Policy Center !
Personal Information We May Collect
- Name
- Postal address
- Telephone number
- Email address
- Credit and debit card number and related information
- Passport number
Number assigned by a transportation agency, such as a Transportation Security Administration known traveler number Any other information you provide when you communicate or book travel with us (e.g., your dietary and other preferences or needs), as well as information about your bookings (e.g., points of departure and destinations)
If you submit any Personal Information relating to other people to us or to our service providers in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.We and our third party service providers may collect Personal Information in a variety of ways, including: Through the Services: We may collect Personal Information through the Services, such as when you make a booking or register for a promotion.
Ofline: We may collect Personal Information from you offline, such as when you contact customer service.From Other Sources: We may receive your Personal Information from other sources, such as public databases, joint marketing partners, social media platforms (including from people with whom you are friends or otherwise connected), and other third parties, to the extent permitted by applicable law.
We may use Personal Information: To complete and fulfill your booking or purchase, including to process your payment, communicate with you regarding your booking or purchase, and provide you with related customer service. We use passport information for the purpose of travel bookings. To respond to your inquiries and fulfill your requests, such as to send you newsletters.
To send administrative information to you, such as information regarding the Services and changes to our terms, conditions, and policies.
To send you marketing communications that we believe may be of interest to you, to the extent permitted by law. To personalize your experience on the Services by presenting products and offers tailored to you.
To allow you to participate in sweepstakes, contests, and similar promotions and to administer these activities. Some of these activities have additional rules, which may contain additional information about how we use and disclose your Personal Information. We suggest that you read any such rules carefully, as you will be bound by them if you choose to participate. To facilitate social sharing functionality.
To allow you to send messages to another person through the Services. By using this functionality, you are telling us that you are entitled to provide us with your friend’s name and email address.
For our business purposes, such as data analysis, audits, fraud monitoring and prevention, developing new products, enhancing, improving, or modifying our Services, identifying usage trends, determining the effectiveness of our promotional campaigns, and operating and expanding our business activities.
As we believe to be necessary or appropriate:
(a) under applicable law, including laws outside
your state or country of residence;
(b) to comply with legal process and to
prevent,
detect, or
suppress abuse, fraud, or criminal activity;
(c) to respond to requests from
public
and
government authorities and self-regulatory organizations, including public and
government
authorities and self-regulatory organizations outside your state or country of
residence;
(d) to
enforce our terms and conditions;
(e) to protect our operations, assets, or
interests
or those
of any of our affiliates;
(f) to protect our rights, privacy, safety, or
property,
and/or that
of our affiliates, you, or others; and
(g) to allow us to pursue available
remedies
or
limit the
damages that we may sustain.
Refund Policy
Our main aim is to offer first class travel services and maintain a standard that fulfills every customer’s need and requirements. The same way we also have a Refund policy which is well-configured. You should be well versed with the Refund policies, so that when you are not able to travel because of any reason.
Notification of Refunds – Faresmatrix.com Refund only within 24 hours.
Refund Policy - There is no situation as such in which the flights might get canceled but in case of bad weather where flights can’t fly, then you can ask for the refund. But the refund completely depends on airlines policies and we don’t have any control over it.
Terms & Conditions
BY ACCEPTING THESE TERMS, YOU ARE AGREEING TO THE MANDATORY ARBITRATION AND CLASS ACTION WAIVER CONTAINED BELOW.faresmatrix.com values your trust. We seek to use reasonable organizational, technical, and administrative measures to protect your personal information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify customer service at info@faresmatrix.com so that we have an opportunity to try to address your concerns.
faresmatrix.com shall not be liable for failure of travel service suppliers,
including
but
not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour
operators and consolidators to perform the services offered by such suppliers.
faresmatrix.com, in providing travel management services, does not guarantee or
insure
the
services to be provided by any supplier, the financial position of such suppliers or
the
reimbursement to you from any loss experienced as a result of the financial
condition of
such supplier. In the event that a supplier defaults prior to providing the service
to
you
for which payment has been made, the sole recourse for refund shall be with the
defaulting
supplier, from insurance covering such defaults if any or from other responsible
third
party
unless such was caused by faresmatrix.com.
In those situations in which a supplier defaults prior to providing services you may
pursue
any recourse against the supplier for refund, which may be permitted by law or
statute.
faresmatrix.com warrants that it provides the highest standards of service in the
trade
and
will use appropriate care in selecting suppliers so as to protect you from such
default.
Except as expressly stated herein, faresmatrix.com assumes no responsibility for
actions
relating to travel services beyond the control of faresmatrix.com or its employees.
faresmatrix.com is not responsible or liable for any act, error, omission, injury,
loss,
accident, damage, delay, nonperformance, irregularity, or any consequence thereof,
which
may
be occasioned through neglect, or default or any other act or inaction of any
supplier
of
Travel products. faresmatrix.com shall not be liable for any fluctuation in price or
change
in schedule or equipment or accommodations for any travel service, which occurs
subsequent
to payment for such service.
faresmatrix.com acts as a service bureau that provides value added service to retail
travel
agents and consumers. faresmatrix.com has no control over and assumes no liability
for
the
actions of the suppliers from whom it obtains Travel products.
Once tickets have been issued there may be a penalty involved for refunds. We do not
have
control over printed prices on the tickets, although some tickets may have BT (Bulk
fare)
printed on them, some may have a specific value on them, which may be different
(lower
or
higher) than the fare collected.
Discounts offered may vary depending on a number of factors including Airlines
utilized,
class of service, destination, time of year (low, mid or high season), advance
notice
provided, minimum stay requirements fulfilled and flight load.
faresmatrix.com does not guarantee, endorse, validate or promote other
advertiser
products
and services that are advertised on this web Site.