Simply enter the desired departure and arrival information in the form. Our booking engine performs a comprehensive search of the fares in our database and displays all flight options, beginning with the lowest-priced flight. For a more comprehensive search, use the Advanced Search options to find nearby alternate airports or to select preferred airlines. For exclusive discounted rates you can contact our sales agent at (+1 (866) 770 3740).

Our booking engine allows you to book 24 hours prior to departure for domestic flights. International flights require a 3 day advance purchase. Many international airlines require paper tickets to be issued which require a 5 day advance. For bookings within 24hours contact our customer care at (+1 (866) 770 3740).

If there is anything that is not covered within these FAQs our professional consultants are always here to help you.

If you need to speak with a travel consultant call us 24 hours a day seven days a week at (+1 (866) 770 3740).

Infants are children under age 2. Infants in laps usually ride for free on domestic flights, a fee is charged on most international flights.

Child fares are for children between the ages of 2-11. If we have a Child Fare available for your trip we will display the discounted rate or help you get the discount over the phone booking. The ages of Child/Infants are based on their age at the time of travel, not when booking.

Yes. Just click on the Multi cities button and fill in your flight information from there or for assistance you can contact our travel experts.

The search results page will list the base fare amount for each flight option. Taxes and fees can be displayed on the search results page or it will be displayed if you select and Book to complete the purchase process.

You can book up to 9 passengers in one reservation. If you have more than 9 travelers, the airline considers this a group and special arrangements must be made.

For groups of 10 or more you can email at (Faresmatrix.flights@gmail.com) and someone will contact you. You may also call one of our sales agents for a quote at (+1 (866) 770 3740)

Airline regulations prohibit holding reservations. Our discounted low fares require immediate purchase.

Yes. A new passenger can be added by making a new booking. Please have the flight details of the original booking ready while making the new booking so that you can select the correct flights. Please note that fares can change everyday, we cannot guarantee the availability of the original prices of booking on the same flight.

To use any airline credit that you have with us from your Previously cancelled booking Please call at (+1 (866) 770 3740)

Please be sure to check your "spam" or "junk" folder as our email may have been filtered as unrecognized.

If there are no bookings found for your search, please verify the details you entered or call us at (+1 (866) 770 3740) for assistance.

All reservations must be made in the EXACT name of the person traveling - no nicknames. For international travel the name on the reservation must be EXACTLY as it appears on the traveler's passport.

All flights should be confirmed with the airline directly. We recommend that you do so at least 24 hours prior to departure for domestic flights (72 hours for flights to Hawaii and international destinations)or call us at (+1 (866) 770 3740)

You may select your seat assignments directly online. If pre-assigned seating is available a seat map will appear.

If you are unable to assign seats yourself , please call our customer service department at (+1 (866) 770 3740). Some airlines are now charging for seat assignments and many airlines restrict pre-assigned seats.

Bulk Head and Emergency Exit row Seating are controlled by the airlines and cannot be pre-assigned. These seats may be blocked by the airline and held for check-in at the airport on day of departure.

If this feature is available for your flight, you may select your meal during the purchasing process.

If not, once you have an existing reservation, you may call our customer service department at (+1 (866) 770 3740) or call the airlines directly.

Please note, special requests are not guaranteed. Please call the airline to confirm your request.

Our sales department will be able to assist you with booking infant travel.
Infants are children under age 2. Each traveler age 12+ may accompany up to two infants in their own seats or one infant in the traveler's lap.

Lap - Travelers (must be age 12+) in your party will hold the infant(s) throughout the flight. Please note that while infants in laps usually ride for free on domestic flights, a fee is charged on most international flights.

Seated - A separate seats for the infant. You will be required to supply an infant car seat to ensure the infant's safety. The car seat must meet airline specifications. Seats reserved for infants may be billed at special infant fares. Please check with the carrier for more information.

Faresmatrix offers unbeatable deals in military travel. Most airlines offer discounted airfares for active duty personnel or Military-ID cardholders. You can always choose these tickets and get a great deal. Please call us at (+1 (866) 770 3740) and speak to one of our experienced customer service agents to book your military travel.

Adults over the age of 65 are considered Senior Citizens. You can add the number of senior travelers when adding your search details. Any available senior fares will display along with standard fares or for best search of discounts on Senior fares call us at (+1 (866) 770 3740).

Please visit CIBTvisas.com to determine the need for a travel visa for your trip abroad. It is important to know your requirements and apply well in advance since each country has different requirements based on your nationality.

Please Note - Your tickets may not be refundable if you are not allowed to travel due to a lack of travel documentation.

Transit Visa - Many countries require a visa if you are changing flights in that country. Please visit the website Cibtvisas.com to determine your requirement and apply for a transit visa, based on your nationality.

If you are the citizen of any other country besides the United States, go to Cibtvisas.com to determine your visa requirements.

FaresMatrix disclaims all liability for information provided to you by these websites.

Fees for changes vary by airline and not all tickets can be changed. If the airline does allow changes you will have to agree to all the fees and follow very specific fare rules. The airline charges a change fee per ticket, plus any difference in fare (depending on the flights you choose) and airline penalty fees begin at $200 USD per ticket. and go up. up Additional rules may apply:

Note : Exchanges must be made by phone at (+1 (866) 770 3740).

• Travelers name cannot be changed
• Same airline must be used.
• Original reservation must be cancelled at least the day before the original departure date.
• Other restrictions may apply such as routing, dates available etc.

We Faresmatrix makes attempts to notify you of flight changes via email. We are not always advised of these changes. It is best if you reconfirm your itinerary directly with the airline 72 hours prior to departure.

If an airline has changed your flight schedule without your request, you will not be charged any fees or penalties for that change.

Once you have accepted a schedule change from the airline (either by speaking with a representative of the airline or with one of our agents), any future changes, requested by you, will require payment of any applicable penalties and/or fees.

We have negotiated many different types of agreements with different airlines; thus, the rules and restrictions for exchanges and cancellations vary greatly if allowed at all. When allowed, airlines require that we collect a fee for the exchange plus any difference in fare when necessary. Exchange fees start at $200 USD and go as high as $350 USD. Your exchange agent can tell you when you call.

We must insist, however, that you do not book an itinerary for the exchange. Please keep in mind that all exchanges must be on itineraries provided by the same airline that issued the original ticket. In some cases, the airline may restrict or deny exchanges requested with as few as seven days before departure.

Once you are prepared to give our exchange agent the new itinerary, please call us at (+1 (866) 770 3740) To expedite this process, please have your old ticket and/or file number with you as well as the new itinerary you wish to book.

Most airline tickets issued are non-refundable, and non-transferable. Name changes are not permitted. However, you may be able to exchange your tickets for different dates. Penalty fees apply and not all tickets are changeable. Please call our exchange department for details at (+1 (866) 770 3740).

Service fees for contact center /online bookings are included on the total ticket price offered. These service fees can range from $30 USD to $200 USD per passenger.

E-tickets, are offered by many major airlines, and allow you to travel without a paper ticket, eliminating the worry of leaving your tickets behind. Faresmatrix offers e-tickets when they are available.

Bring government issued photo identification (such as a driver’s license or passport) to the airport. E-ticketed passengers must have a printed boarding pass in order to proceed directly through security for check in at the gate. Customers with check-in baggage or E-tickets who do not have printed boarding passes must go to the ticket counter prior to going through security checkpoints.

Due to the Covid -19 outbreak, there has been a high volume of trip cancellations and refunds.As a result, it will take longer than usual for customers to receive their refunds. We apologize for the delay and inconvenience it may cause.

If the airline rules allow for cancellation the day after booking and ticket is cancelled within 24hours it may normally take 7-10 business days, depending on your banking institutions procedures. At times the refund will be posted before the charge is processed or may not appear on your current statement. Please contact your bank to verify the refund was received.

Any refunds requested after 24-hours of purchase are based solely upon the Airline(s) rules. If approved, the refund will generally take 1 - 3 billing statement cycles. In some exceptional cases refunds may take longer than originally anticipated. An email update will be sent to you advising of any delay.

This occurs when multiple Airlines or passengers are booked in a reservation. You will see a charge for each ticket processed separately. Any service fees, taxes or additional services may also show as separate charges with the description of Airline/Taxes and Fees. When added together these amounts should total the amount you were quoted.

Unless otherwise specified, all prices are displayed in U.S. dollars and all charges made are in U.S. dollars. If you are using a non-U.S. credit card, you should check with your bank for details on currency conversion charges. Your non U.S. credit card may charge you a fee for processing purchases made in U.S. dollars.

Verify with your bank what company the charges are coming from that have posted. Most tickets issued through Faresmatrix will have the description of Adwrld LLC wilmington /Airlines on your statement. If you are certain there are posted duplicate charges from Faresmatrix please contact the Billing Department for assistance at (+1 (866) 770 3740).

If you need help with All inclusive vacations booking with flights,Hotels or cars you can contact our Vacations department for exclusive discounted rates at (+1 (866) 770 3740)

Yes. All you need to do is to simply contact us and keep your Flight itinerary and details ready to share with our experts to help you get the best deals on hotels and cars that match your requirements.

Secure Flight is a program of the United States Department of Homeland Security (DHS) that streamlines the security watch list matching process. By collecting passenger data, it will improve the travel experience for all airline passengers.

When passengers travel, they will be required to provide the following Secure Flight Passenger Data (SFPD) when making a reservation:

• Full Name as it appears on government-issued I.D that you will be traveling with.
• Date of Birth
• Gender
• Redress Number (if available)

Sickness, injury, or death of the Insured, a Traveling Companion, Family Member, or Business Partner while coverage is in effect. A doctor must provide treatment before you cancel or interrupt. Exclusions may apply, such as pre-existing medical conditions.

• The Insured’s principal residence being made uninhabitable by fire, flood, burglary or natural disaster.
• Being required to serve on a jury, hijacked, or quarantined.
• Being directly involved in a traffic accident, substantiated by a police report, en route to departure.
• Inclement weather, mechanical breakdown, or unannounced strike that causes complete cessation of services for 12 hrs.
• A Terrorist Incident in a city listed on the Insured’s itinerary within 30 days of the scheduled departure date (not applicable if a substitute itinerary is provided).
• Refer to your plan document for definition of a Terrorist Incident.
• A documented theft of passports or visas.
• Bankruptcy of an airline, causing a complete cessation of travel services. Bankruptcy must occur more than 14 days following Insured’s Effective Date.
• The Plan must be purchased within 10 days of initial deposit/payment for Trip. See plan document for additional details.

Reasons not covered:

• Travel arrangements cancelled by the tour operator, airline, or cruise line.
• Change in plans (“I no longer wish to travel.”).
• Normal pregnancy or childbirth.
• Financial circumstances (“I can no longer afford to travel.”).
• Business or contractual obligations (“My boss needs me to work.”).
• Anything not listed under the covered reasons in your plan document.

The Travel Protection Plan can reimburse:

• Return flight cost for covered injury or sickness of the Insured traveler (and Traveling Companion).
• Reimbursement as per Airlines policies.
• Common Carrier delay.
• Lost or stolen passport, money, or travel documents (obtain a police report!).
• Quarantine, terrorism, natural disaster.
• Remember to retain receipts for your claim!

No, the Travel Protection Plan does not cover cancellation for any reason. The plan provides the listed benefit when a trip is canceled due to one of the listed unforseen covered reasons only. you can view your plan document before claiming.

Several US airlines have changed their baggage allowance for both carry on and check in luggage. Some airlines are now charging fees for the second bag as well as carry on luggage.

Please call the airlines directly for the most up to date policies or contact our travel experts for more details at (+1 (866) 770 3740)

If you are traveling with your pet, please contact the airline directly for detailed information. Here are some general guidelines:

• Traveling with a pet, other than a guide dog, requires special handling by the airline.
• Pets in the Cabin are limited by size and the number allowed on each flight.
• Another alternative, your pet may travel in the baggage compartment on your flight. However, each airline has certain restrictions, depending on the anticipated temperature in the baggage compartment. (Some carriers have a blackout period for carrying animals in cargo during the summer and winter.)
• Cages and other shipping containers must meet the minimum standard for size, ventilation, strength, sanitation and design for safe handling. (Sky kennels furnished by the airlines meet these requirements.)
• Fees apply to transport the pet in the cabin and cargo areas.
• Health certificates are required by all shippers of pets Check with your Veterinary for details.

Many airlines restrict certain breeds, such as pug-nosed dogs (pugs, Pekingese, boxers) and cats (Persians) that might find it especially difficult to breathe at high altitudes. Be sure to ask the airline.

Many airlines welcome unaccompanied minors on their flights, you should call the airline to discuss its policies and services.

Here are some general guidelines about unaccompanied minors:

1. Please be sure to check with your airline for specific policies and fees.

2. Minors who are old enough (approximately ages 5-17*) can usually fly on nonstop, direct, or connecting flights, but usually are not accepted on the last connecting flight of the day. The age depends on the airline's policies, so please check with the airline.

3. Many airlines provide (or require) supervision service for minors from the time of boarding until the time the minor is met at the final destination. This is called unaccompanied minor service. Minors must be approved by the airline for this service.

4. Younger children (under the age of 5) are often not eligible for unaccompanied minor service and must be accompanied on the same flight and in the same compartment by an older passenger (typically 15 years or older).

5. Unaccompanied minor service is often mandatory for children ages 5-14*, but optional for teenagers (ages 15-17). Age requirements depend on which airline they fly.

6. A fee is usually charged at check-in for unaccompanied minor service. Expect to pay $150.00 USD or more each way.

7.With unaccompanied minor service, the airline will usually want to know who is meeting the minor at the destination. Proof of identification for the receiving adult is often required. Forgetting this required identification can cause unpleasant delays so make sure you know the airline's expectations.

8. Reservations usually need to be confirmed for all segments of the minor's flight. Standby reservations are not allowed on any leg of the trip.

9. Again, please call the us prior to purchasing tickets and inquire about unaccompanied minors.

*Faresmatrix does not allow internet bookings for unaccompanied minors under age 18.